Support
How can we help?
Packetory is an on-device evidence organizer for iPhone.
Email merryjerry@mail.com. Describe the screen and action involved. Do not email confidential evidence files unless support explicitly requests a safe diagnostic and you choose to provide it.
Where are my files stored?
Imported originals, recognized text, case metadata, and generated PDFs are stored in Packetory’s protected app storage on your iPhone. Packetory 1.0 has no developer-operated cloud sync.
Does Packetory give legal advice?
No. Packetory organizes records. It does not determine authenticity, guarantee admissibility, predict an outcome, or replace advice from a qualified professional.
Why does recognized text need review?
Text recognition can make mistakes. Packetory keeps every recognized item pending until you accept or reject it.
How do I restore Export Unlock?
Open Settings in Packetory and choose Restore Purchase while signed in to the Apple Account used for the purchase.
What happens after a refund or revocation?
Packetory disables new PDF generation and sharing. Existing cases and imported originals are not deleted.
How do I request a refund?
Apple processes purchases and refund requests. Visit reportaproblem.apple.com while signed in to the Apple Account used for the purchase.
How do I delete all Packetory data?
Swipe left on an evidence packet in the Cases list and choose Delete. To remove every case at once, delete Packetory from the iPhone and confirm deletion. Copies you previously shared to Files, Mail, or another app must be deleted from those destinations separately.